Topic

Digitalization that works.

Most digitalization projects fail, and it is rarely the technology that kills them. I have spent twenty years on both sides of the gap: as the operator who had to live with bad systems, and as the founder who built a platform that trained over a million drivers. The difference between tools people use and tools people work around is decided on the floor, not in the slide deck.

The pieces below cover AI in practice, system selection, adoption as behavior change, and information security that holds up in an audit. The common thread: what it takes to make digital tools work in operations where the margin for error is small.